Q1: What kind of packaging do you provide?
A: Each item is individually wrapped with high-quality EPE foam, then placed in a sturdy carton suitable for international shipping. We also affix a "Fragile" label and include the customer's name on the carton for easy identification.
Q2: What are your payment terms?
A: We accept the following payment methods: T/T (Telegraphic Transfer/Bank Transfer), Western Union, and MoneyGram. For large orders (typically above USD 5,000), we recommend Bank Transfer. For small orders, we suggest paying via Western Union, PayPal.
Q3: Do you offer a warranty for your products?
A: Yes, we provide a warranty for all our products. The standard warranty period is 12 months from the date of delivery, covering manufacturing defects (excluding damage caused by improper use or transportation). For specific products, the warranty terms may vary—we can share a detailed warranty policy upon request.
Q4: What is your typical delivery time?
A: Generally, it takes 3 to 5 working days to prepare the order after we receive your advance payment. The exact delivery time (including shipping) depends on the type of products (e.g., stock vs. customized) and the order quantity. For large or customized orders, we will confirm a specific timeline with you in advance.
Q5: How will you maintain a long-term, mutually beneficial business relationship with us?
A: To build and maintain a long-term, mutually beneficial business relationship, we focus on two key aspects: 1. We maintain high product quality and offer competitive prices to ensure our customers receive real value and benefits; 2. We treat every customer as a valued partner, conducting business with sincerity and transparency, regardless of their location or order size.
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